Accessibility for Ontarians with Disabilities (AODA) Act Commitment
Since 2012, DYS has been in compliance with the Accessible Customer Service Regulation under the AODA, and will continue to comply with that regulation.
This plan applies to all persons who, on behalf of DYS, deal with clients, members of the public or other third parties. This includes employees, volunteers, students, and contracted services, except where otherwise noted.
DYS is committed to excellence in serving all clients, family members, and visitors, including persons with disabilities, and it will carry out its functions in a manner which delivers an accessible customer service experience.
DYS is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same services, in the same place and in a similar way as other persons.
For more information, please check out the documents below:
AODA Synopsis »
DYS AODA Commitment »
Accessibility Plan Table Updated 2016 »
We welcome your comments regarding our AODA commitment and policies. If you have feedback, would like to make an inquiry, or require accommodation, please contact Human Resources by phone, fax or email:
Phone: (416) 482-0081 ext. 278
Fax: (416) 482 - 5055
Where accommodation is required, Human Resources will work with you to organize reasonable and appropriate arrangements, including the provision of accessible communication formats upon request.